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A comprehensive guide to the reference management software EndNote.

What is EndNote?

EndNote is software for managing references and bibliographies. EndNote can:

  • Store and organise references 
  • Import references from online databases 
  • Insert in-text citations into a Word document and create a reference list in the style of your choice, such as APA 7th
  • Share references with other researchers

EndNote is available for Windows and Mac computers, and an online version is also available.

EndNote desktop vs EndNote Web/EndNote Online

  • EndNote desktop is software installed on a specific computer. It provides more functionality and is highly recommended. 
  • EndNote Web (EndNote 21) and EndNote Online (older versions) are online versions of the EndNote program and are stored on the EndNote provider Clarivate's servers. 

EndNote program vs EndNote Library

  • The EndNote software is available in different programs for Mac and Windows PC.
  • When you start using EndNote, you are asked to create an EndNote Library. An EndNote Library contains all your references.
  • When using EndNote's save and backup functions, you save and backup your EndNote Library, not the program.

EndNote and referencing styles

  • You are still required to have a working knowledge of the referencing style you are using, especially when entering references manually to your EndNote Library or editing imported references.
  • Some references require non-intuitive choices of EndNote Reference type and/or fields within that Reference type to produce APA-compliant citations. Check the APA 7th & EndNote section of this guide if you are having trouble.
  • For detailed instructions on referencing generally check our APA 7th Referencing Style Guide and the Chicago Referencing Guide.

EndNote videos

EndNote video playlist

These videos cover all the essentials of using EndNote, using APA 7 as the example reference style.

More EndNote videos


EndNote X9 workshop videos

These videos summarise content of our previous EndNote workshops, using EndNote X9. Refer to these if you are working through the handouts. For Mac users, these videos are still highly relevant as the Mac version only differs in minor details.

Help and support

Using EndNote

If you are new to EndNote or would like to refresh your skills on using EndNote, we suggest you: 

EndNote technical issues 

AUT ICT Service Team provides technical support for EndNote. If you have any technical issues with your EndNote, such as downloading EndNote to your personal computer or your EndNote is not working, please contact the IT Service Desk. AUT staff should contact IT (ext. 9888) or log a job in ServiceNow. 

The EndNote knowledge base also answers many questions asked by EndNote users. You may search this website or use Google to find answers for your EndNote problems. You can also email your questions to the EndNote support team.